Your-Baby ShopFrequently Asked QuestionsFrequently Asked Questions
Ordering
Start by browsing our carefully selected collection of products. When you see something you like, click the "add to cart" button. This will keep the selected items together until you are ready to check out. You can review the items in your basket by clicking the "view cart" button. This will take you to a page where you can add or remove items from your shopping cart at any time. Your account will not be billed until your order has been delivered. Alternative Ordering Option
We have provided alternate options to ordering other than through our secure server. You can forward your order by fax, telephone or mail. Just go to our How To Order page for further details. Payment - Yourbaby is a Visa Preferred site
We accept Visa, Mastercard and American Express. You can safely enter your credit card number via our secure server, which encrypts all submitted information. All transactions are in AUD$ (Australian Dollars). Alternative Payment Methods
Cheques and money orders are accepted but must be forwarded to us prior to the order being shipped. Will my personal details be given to anybody else?
We want you to feel comfortable when you are buying our products. Any personal information you supply us with when placing your order is for our internal use only. We will never give or sell your name, mailing address, email address or any other personal information to anyone. Security PolicyFor all online credit card transactions we use eWay, who are a leading Australian eCommerce payment gateway provider. At the checkout you will be sent to eWay's secure payment page to enter your credit card information. The eWay site is fully secure and uses SSL encryption to protect your information. The only information we keep are receipts for banking records and these are kept in a secure location. We do not keep your credit card information The Use of Cookies
You should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet server or through the use of cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site. Cookies are not programs that come into a user's system and damage files. We cannot control the use of Cookies, if a user does not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows the user to deny or accept the Cookie feature. Free Gift Wrapping
If your purchase is to be forwarded directly onto another party as a gift, let us know in the comments section when placing your order. We will gift wrap and include gift tag with your personalised message before forwarding the order. Gift Vouchers
Our Gift Vouchers are available in AUD$20, AUD$30, AUD$50, AUD$75 or AUD$100 dollar amounts, hand signed with your name and sent free of charge to your nominated recipient. Please note that the shipping charge will apply for delivery of goods and will be reflected on your credit card statement at the same time as the cost of the voucher. Postage and Packaging
We have scaled our rates so that if you order a small item such as a bib you are not paying the same as if you order a larger and more expensive item. We appreciate that you may want to try out our service before committing to a larger order. Delivery Times
At Yourbaby we pride ourselves on fast and safe delivery of your products. All orders can be tracked and are shipped within 24 - 48 hours however sometimes if long weekend or for any other reason it will take longer we will let the customer know.
Order Amount Shipping Charge
* Note: Some items are subject to additional delivery charges. Please see the individual product page for specific costs. Postage is calculated automatically on most items. Returns
Customer satisfaction is very important to us at Yourbaby. If you are not satisfied with any of our products, please return it to us in it's original condition, within 14 days, along with the reason for the return and we will gladly exchange or refund. Tracking Your Order
As soon as we receive your order we will send you an e-mail to let you know your order number. You can use this number if you have any queries regarding your order. Help Us to Help You
We at Yourbaby are continually adding new features and items to our shop as well as developing additional informative features to our site. We would welcome any feedback, comments and suggestions to help us serve you better, good or bad. So feel free to email us...
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